Everything buyers actually ask.
Four pools: general · device questions · dual-tank specifics · cart and promos. Authored by Flum Support Team.
About flum-vape.com, the warehouse, the brand.
01Where does flum-vape.com ship from?+
Greenwood, Indiana — 1151 S Graham Rd. Orders placed before 2 PM ET ship same-day with adult-signature delivery. 1-3 business days to most US addresses. Free shipping over $80; extra 10% off your entire order over $150.
02Are you the official Flum store?+
We are the authorized US distributor for Flum Vape — not the brand itself. The brand is Flum; we're flum-vape.com, the Greenwood IN warehouse that ships Flum devices directly to US adult buyers. We never re-package or re-label.
03How do I know my Flum is genuine?+
Every inner box has a scratch-off security code. Scratch it, scan the QR with your phone, and Flum's verification system confirms the device on the spot. We verify every batch ourselves when it arrives at our warehouse — if a security code fails, the box doesn't ship.
04What's the difference between Mello 20K and Float Mello Pro 50K?+
Both are bottle-silhouette devices in the Mello family. The Mello 20K is the volume-favorite at $23.99 — 20,000 puffs, 15 mL juice, Hybrid 2.0 Mesh Coil, HD animated screen, 33 flavors across 6 themed editions. The Float Pro 50K is the higher-puff sibling at $24.99 — 50,000 puffs, 25 mL juice, Eco/Turbo dual-mode, Smart HD color display, 13 flavors.
05What's the dual-tank thing on the UT Bar Pro 50K?+
The UT Bar Pro 50K is the only Flum device with two simultaneous flavor chambers and instant switching. Each variation ships as a paired flavor — 'Strawnana / Gelato', 'Pink Lemonade / Mixberry', etc. You choose both tanks at checkout. Mid-session, click the device button to switch tanks.
Specs, nicotine, charging, refilling.
01How long does a 20K Flum last?+
20,000 puffs total — about 40 days at 500 puffs/day, or roughly 80 days at moderate use. The HD animated screen shows live juice + battery in segments so you'll know when to reorder.
02What's the nicotine strength?+
5% salt nicotine (50 mg/mL) — the standard salt-nic concentration for adult disposables in the US.
03How long does it take to charge?+
About 45-60 minutes from empty to full via USB-C at 5V / 2A for the 20K/25K devices, 75-90 minutes for the 50K devices. Higher-wattage GaN bricks won't charge faster — the device caps draw internally. The device is usable while charging.
04Can I tell when the juice is running low?+
Yes. Mello and Float Mello Pro show juice on the HD display in segments. UT Bar Pro 50K shows juice + active-tank indicator. UT Bar Pro 25K shows battery + juice on the Smart LED screen.
05What if my device stops working?+
Email service@flum-vape.com within 7 days of delivery with your order # and a photo. See /return-policy/ for the full policy.
06Can I refill the pod?+
No. Flum devices are closed-system disposables — refilling voids the device's safety design and we cannot warranty refilled units.
Specific to the only Flum with two simultaneous tanks.
01How does the dual-tank switching work?+
There's a button on the device. Each click toggles which tank fires next. The Mega HD screen shows the active tank. No re-prime, no airflow change — just a different flavor on the next puff.
02Do both tanks drain at the same rate?+
They drain at whichever rate you puff each tank. If you favor Tank A for a whole session, Tank A drains faster. The HD screen shows each tank's remaining juice independently.
03Can I order just one flavor instead of a pair?+
No — the UT Bar Pro 50K is designed for paired flavors and ships pre-filled. If you want a single-flavor experience, the UT Bar Pro 25K is the single-flavor sibling at $23.99.
Free shipping, bulk discount, payment methods.
04What payment methods do you accept?+
Card-only at checkout — Visa, Mastercard, American Express, Discover. We accept these card brands via our merchant processor. We don't accept PayPal, Apple Pay, Google Pay, or crypto at this time.
05When does my card actually get charged?+
At checkout. We charge at the time you place the order, not when the package ships. If we can't fulfill (rare — only happens if a flavor sells out between checkout and ship), we refund within 1-2 business days.
Email us — real human, 24-hour reply M-F.
service@flum-vape.com — for questions not covered above, returns, authenticity concerns, or anything that needs a back-and-forth.