Track your Flum order.
Single-field lookup — type your order number, email, OR phone (any one matches). We'll show you exactly where your package is between Greenwood, IN and your door.
Find your order.
Type any one: order # (e.g. #12345), email used at checkout, or phone number.
No account needed. We match against the order record using whichever identifier you typed.
What each tracking step means.
Your order is in the warehouse queue. Will ship the same business day if placed before 2 PM ET.
Our crew has pulled and packed your devices. Waiting on the next carrier pickup.
On the truck, carrier tracking number issued. You'll get an email with the live UPS/USPS link.
Carrier has it on the route today. Adult-signature required at delivery (21+ ID).
Signed for at your address. If you didn't get it but it shows delivered, see "lost package" below.
After 48 hours past "delivered" with no package, email service@flum-vape.com. We file a carrier claim + reship.
01How long does Flum Vape shipping take?+
Most orders deliver in 1-3 business days. Orders placed before 2 PM ET Monday-Friday ship the same day from the Greenwood, IN warehouse. Midwest addresses see 1-2 day delivery; either coast 2-3 days via UPS or USPS.
02My tracking says delivered but I never got it. What do I do?+
Check with neighbors, look around side gates, recessed porches. Packages can be marked delivered when scanned at the truck. If still missing after 48 hours, email service@flum-vape.com with the order number — we file a carrier claim and reship at no charge once the claim is open.
03Can I change my shipping address after placing the order?+
If the order has not shipped, yes — email service@flum-vape.com with the order number and the corrected address within 2 hours of placing the order. Once a UPS or USPS label is generated, the address is locked and we cannot reroute.